Meet Our Team — The Experts Behind Your Bali Experience

At The Bali Experts, our strength lies in our people. Every member of our team brings years of hands-on experience in luxury travel, hospitality management, and Bali’s unique cultural landscape. As part of the Juara Holding Group — a diversified Indonesian conglomerate spanning luxury travel, marine tourism, and premium transportation — we draw on a deep well of expertise that sets us apart from ordinary travel agencies.

Our team has collectively planned over 3,000 bespoke Bali itineraries, managed luxury villa stays for high-net-worth clients, coordinated private yacht charters across the Indonesian archipelago, and delivered flawless destination weddings in some of Bali’s most exclusive venues. We don’t just book travel — we craft transformative experiences backed by local knowledge, premium partnerships, and an unwavering commitment to excellence.

Our Leadership & Specialists

Each team member specialises in a distinct area of luxury Bali travel, ensuring that every aspect of your journey receives expert attention from someone who lives and breathes their craft.

Agung Afif

Founder & CEO

With over a decade of experience in Indonesia’s luxury tourism sector, Agung founded The Bali Experts with a vision to redefine how discerning travellers experience the Island of the Gods. A graduate in business management and serial entrepreneur, he also leads Juara Holding Group, overseeing a portfolio of premium travel brands including Komodo Luxury Cruises and Bali Premium Trip. His deep connections with Bali’s top resorts, villa owners, and experience providers ensure clients receive access to opportunities unavailable through standard channels. Agung personally oversees VIP itineraries and maintains direct relationships with every partner in our network.

Made Wirawan

Operations Director

Made brings 15 years of hospitality operations experience, having managed luxury resorts across Bali, Lombok, and the Gili Islands before joining The Bali Experts. His meticulous approach to logistics ensures that every private tour, villa booking, and airport transfer runs with clockwork precision. He oversees our supplier quality standards, vendor audits, and real-time itinerary adjustments. Made’s extensive network of trusted local operators — from traditional ceremony coordinators to adventure guides — gives our clients access to authentic experiences that maintain five-star comfort at every touchpoint.

Kadek Surya

Head of VIP Concierge

Kadek specialises in ultra-personalised luxury experiences for high-net-worth individuals, celebrities, and corporate delegations. With a background in five-star hotel concierge services at international chains including Four Seasons and Ritz-Carlton, he understands the nuances of premium service delivery. His responsibilities include arranging private villa staffing, securing reservations at Bali’s most exclusive restaurants, coordinating private yacht charters, and managing last-minute itinerary changes with grace. Kadek’s motto: no request is too complex, no detail too small.

Putu Ayu Dewi

Senior Travel Consultant

Putu is the architect behind our most celebrated itineraries. Holding a degree in Tourism Management from Udayana University, she has spent eight years curating bespoke travel programmes that balance cultural immersion with luxury comfort. She specialises in honeymoon packages, destination weddings, and multi-generational family holidays across Bali’s diverse regions — from the rice terraces of Ubud to the cliffside temples of Uluwatu. Putu personally inspects every villa, restaurant, and activity provider she recommends, ensuring our suggestions reflect current quality standards rather than outdated reviews.

Nyoman Eka Pratama

Fleet & Logistics Manager

Nyoman manages our premium vehicle fleet and all ground transportation logistics across Bali. With 12 years in the luxury transportation sector, he ensures every chauffeur-driven experience meets international safety and comfort standards. His fleet includes late-model luxury sedans, SUVs, and premium minibuses, all maintained to exacting standards with professional, English-speaking drivers. Nyoman also coordinates inter-island transfers, helicopter charters, and speedboat services for clients travelling to Nusa Penida or the Gili Islands. His logistics expertise ensures zero-friction journeys even during peak Bali travel seasons.

Wayan Sri Lestari

Guest Relations Manager

Wayan is the warm voice behind every client interaction and the guardian of our service quality standards. With a background in international hospitality and fluency in English, Mandarin, and Japanese, she ensures seamless communication with our diverse global clientele. Wayan manages pre-arrival briefings, in-destination support, and post-trip feedback collection. She coordinates with our concierge team to deliver surprise touches — birthday celebrations, anniversary arrangements, and personalised welcome amenities — that transform a great holiday into an unforgettable one. Her attention to guest satisfaction has been instrumental in earning our Tripadvisor Travellers’ Choice Award 2025.

Our Collective Expertise

Together, our team brings a formidable combination of skills that covers every dimension of luxury Bali travel. We hold current partnerships with over 50 premium hotels and villa estates across Bali. Our operations team has a 99.7% on-time delivery rate for transfers and tours. We maintain 24/7 in-destination support for all active clients, and our average client satisfaction rating exceeds 4.9 out of 5.0 across all review platforms.

As a division of Juara Holding Group, we benefit from shared resources across our sister companies — including Komodo Luxury Cruises for expedition voyages, Bali Premium Trip for premium ground services, and our dedicated event management division for destination weddings and corporate retreats. This integrated ecosystem means our clients receive a level of coordination and cross-service excellence that standalone agencies simply cannot match.

Our Credentials & Recognition

The Bali Experts has earned recognition across the Indonesian tourism industry. We are proud recipients of the Tripadvisor Travellers’ Choice Award 2025, a distinction earned by fewer than 10% of hospitality businesses worldwide. Our team members hold certifications from the Indonesian Ministry of Tourism, and our company maintains full licensing as a registered Indonesian tour operator. Explore our complete list of industry recognitions on our Awards & Recognition page, or learn about our strategic alliances on our Partners & Affiliations page.

Frequently Asked Questions